Terms of Service

Welcome to the website of Critter Hero (“Critter Hero,” “we,” “us,” or “our”). These Terms of Service (the “Terms”) govern your access to and use of the website located at https://critterhero.com/ and any related online pages, forms, content, features, or digital services we make available through the website (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms apply to use of the Website only. They do not replace or modify any written estimate, quote, proposal, work order, warranty document, or service agreement entered into between you and Critter Hero for wildlife removal, animal removal, pest-related services, inspections, exclusion work, or any other service.

1. About Us

Critter Hero provides wildlife and animal removal and related services. Information about our services, service areas, and contact options is available through the Website.

Contact Information:

• Company: Critter Hero
• Website: https://critterhero.com/
• Email: info@critterhero.com

2. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any manner that violates applicable federal, provincial, or municipal laws.
• Attempt to gain unauthorized access to any part of the Website, our servers, or any connected systems.
• Use the Website to transmit harmful code, viruses, malware, or other malicious content.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.
• Use any automated means, including bots, scrapers, or data-mining tools, to access or extract content from the Website.
• Interfere with or disrupt the Website’s operation or another user’s use of the Website.
• Submit false, misleading, or fraudulent information through any forms or communication channels.

3. Intellectual Property

The Website contains content owned by Critter Hero as well as content owned by third parties and used by Critter Hero with permission or under applicable licenses.

Original photographs, written content, service descriptions, blog posts, videos, graphics, page layouts, the Critter Hero name and logo, and other original works created by or for Critter Hero are the property of Critter Hero and are protected by applicable copyright, trademark, and other intellectual property laws.

Third-party content displayed on the Website remains the property of its respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to view and use the Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, or otherwise exploit Website content without prior written permission from the applicable rights holder.

4. Forms, Inquiries, and Service Requests

Our Website allows you to submit contact forms, service inquiries, inspection requests, and other requests for information.

By submitting a form, you confirm that:

• The information you provide is accurate, complete, and current.
• You have the authority to submit the information provided.
• You consent to Critter Hero contacting you regarding your inquiry or requested service.

Submitting a form does not constitute a binding contract for services. A service agreement is created only when the applicable service terms, quote, estimate, or other agreement has been accepted by both parties.

Any pricing, estimates, or service information provided through the Website or during an initial communication may be preliminary and may be subject to inspection, site conditions, scope of work, and other factors.

Your personal information is handled in accordance with our Privacy Policy.

5. Service Information

Information regarding wildlife removal, animal removal, inspections, exclusion work, and other services presented on the Website is provided for general informational purposes.

Actual service requirements, recommendations, pricing, availability, timelines, and results may vary depending on the property, animal species, site conditions, accessibility, extent of the issue, and other circumstances.

Past results and photographs shown on the Website are illustrative and do not guarantee identical results for another property or situation.

6. Third-Party Links and Platforms

The Website may contain links to third-party websites, platforms, or services. These links are provided for your convenience only.

Critter Hero does not control, endorse, or assume responsibility for the content, privacy practices, terms, or operations of third-party websites or services. Your use of third-party websites is at your own risk and is subject to their respective terms and policies.

7. Reviews and User-Submitted Content

If you submit reviews, testimonials, photographs, comments, or other content directly to Critter Hero, including through email, Website forms, or in response to a request from Critter Hero, you grant Critter Hero a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content for marketing and promotional purposes, including on the Website and social media.

You confirm that any content you submit is your own original work or that you have the necessary rights and permissions to submit it.

Reviews posted on third-party platforms are governed by the terms and policies of those platforms.

8. Disclaimers

Critter Hero endeavours to provide accurate and current information on the Website. However, the Website and its content are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

Critter Hero does not warrant that the Website will be uninterrupted, secure, error-free, or free from viruses or other harmful components, or that defects will be corrected.

Service descriptions, photographs, examples, pricing information, timelines, and other information displayed on the Website may not reflect the current availability, pricing, or scope of services for your specific situation.

Nothing in these Terms excludes, restricts, or modifies any consumer rights or statutory protections that cannot lawfully be excluded or limited under applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Critter Hero, its directors, officers, employees, agents, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Website.

Our total aggregate liability arising from or relating to your use of the Website shall not exceed the greater of:

(a) one hundred Canadian dollars (CAD $100); or
(b) the total amount you paid to Critter Hero, if any, in the twelve (12) months preceding the event giving rise to the claim in connection with your use of the Website.

Nothing in this section limits or excludes liability that cannot legally be limited or excluded under applicable law.

10. Service Agreements and Consumer Rights

These Terms govern your use of the Website only. They do not constitute a service contract for wildlife removal, animal removal, inspection, exclusion, or other services provided by Critter Hero.

Any services provided by Critter Hero may be governed by a separate written estimate, quote, work order, service agreement, or other applicable agreement.

Where applicable, your service agreement will outline the scope of work, pricing, timelines, payment terms, warranties, cancellation rights, and other applicable terms.

Nothing in these Terms is intended to limit any statutory consumer rights that apply to you.

11. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using the Website, you acknowledge that you have read and understood our Privacy Policy.

12. SMS and Text Messaging Terms

If you choose to provide your mobile phone number and opt in to receive text messages from Critter Hero, you agree to the following:

• By providing your mobile number and checking the applicable SMS consent box or otherwise opting in, you expressly consent to receive text messages from Critter Hero at the mobile number you provided.
• Messages may include responses to your inquiries, service-related communications, appointment or scheduling information, updates, and other messages you have requested.
• Message frequency may vary depending on your communications with Critter Hero and the services you request.
• Message and data rates may apply depending on your mobile carrier and plan.
• You may opt out of receiving SMS messages at any time by replying STOP to a text message from Critter Hero.
• For assistance with SMS messages, you may reply HELP or contact Critter Hero using the contact information provided on this Website.
• Opting out of SMS messages will not affect other communications or services you have requested from Critter Hero, except where SMS communication is necessary for a requested service or communication.
• Mobile opt-in information, including phone numbers and SMS consent, will not be shared with third parties for marketing purposes. We use it only to send the messages you asked for.
• Consent to receive text messages is not a condition of purchasing any goods or services.

You may also manage your communications preferences as described in our Privacy Policy.

13. Marketing Communications

Critter Hero’s marketing communications, including email and text messages, are subject to applicable laws and regulations and our Privacy Policy.

Where required, you may unsubscribe from marketing communications by following the instructions included in the applicable communication or by contacting Critter Hero.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, legal requirements, or other operational reasons.

The “Last Updated” date at the top of these Terms indicates when they were last revised.

If we make material changes that affect your rights or obligations, we may provide reasonable notice through the Website, by email where appropriate, or by other reasonable means.

Your continued use of the Website after updated Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Website.

15. Termination

We may suspend or terminate your access to the Website at any time, without prior notice, if we reasonably believe you have violated these Terms, or if we discontinue any portion of the Website.

Termination does not affect any rights or obligations that arose before termination.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws applicable in the province or territory in which Critter Hero operates and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the applicable courts, except where applicable consumer protection law provides otherwise.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Critter Hero regarding your use of the Website and supersede any prior agreements or understandings regarding such use.

19. Copyright and Trademark Complaints

Critter Hero respects the intellectual property rights of others.

If you believe that content on the Website infringes your copyright, trademark, or other intellectual property rights, please contact us at info@critterhero.com with:

(a) a description of the work or right you believe has been infringed;
(b) the location or URL of the allegedly infringing content;
(c) your contact information; and
(d) a statement made in good faith that you have the right to make the complaint.

We will review legitimate complaints and respond as appropriate.

20. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

Critter Hero

Website: https://critterhero.com/
Email: info@critterhero.com

These Terms of Service are provided as a starting point and should be reviewed by qualified legal counsel before publication to ensure compliance with applicable laws and to confirm that the Terms accurately reflect Critter Hero’s business practices and SMS program.